<p class="style2">If you're here for help, you have options! You can raise a support ticket, search the community forums, visit our download library or give us a call. So, what's the difference and where should you go? &nbsp;Please read on...</p> <ol> <li> <div class="style2"><strong>Phone Support<br /></strong>If you have an urgent problem that requires immediate attention, call us at +1 610-604-0760. Phone support is available during normal business hours.</div> </li> <li> <p class="style2"><strong>Support Tickets<br /></strong>Support tickets are generally the best choice for support. Every support case is assigned to a qualified support engineer who will collaborate with others in our technical staff and follow the issue until it is complete. Support tickets also help us track recurring problems, which helps us improve the quality of our products.</p> </li> <li> <p class="style2"><strong>User Forums<br /></strong>Our searchable user forums provide a place to share tips and techniques with other users. The forums are regularly visited by members of our technical staff.<span class="style5"> We encourage you to post questions and comments in our User Forum.&nbsp;</span><span class="style5">In fact, we'd really like you to help us build a community to support all users so that you'll browse our forums even when you don't have a problem!</span></p> </li> <li> <p class="style2"><strong>Online Library<br /></strong>Our online library includes downloadable manuals, application notes, and schematic, as well as software, drivers, how-to videos and photos.<br />&nbsp;<a href="http://www.globalmonitoring.com/library.html">http://www.globalmonitoring.com/library.html</a></p> </li> <li> <p class="style2">&nbsp;</p> </li> </ol> <p class="style2">&nbsp;<em>All of our online resources are available from the right-hand sidebar and include checklists, user forums, a document library and a download area.</em></p> 2009-08-24T08:43:40-04:00 60651 7 54811 false true true true 0 Steve Sanislo 3579361 2009-09-15T09:50:34-04:00